Immigration office

Opening hours

The immigration office is open on the following days:

  • Monday 8.30 am to 12.30 pm
  • Tuesday 8.30 am to 12.30 pm and 2.00 pm to 6.00 pm
  • Wednesday closed
  • Thursday 8.30 am to 12.30 pm and 2.00 pm to 4.00 pm
  • Friday 8.30 am to 12.30 pm


The responsibilities of the employees are determined by the first letter of your surname:

  • Letter A-Alh: N.N.
  • Letter Ali-B: Ms. Hassan
  • Letter C, Y: N.N.
  • Letter D, P: Ms. Chatzikiparidou
  • Letter F, G, H: Ms. Maliqi
  • Letter I, L, M: Ms. Alanbay
  • Letter K, N, T: Ms. Maras
  • Letter E, J, O: Ms. Falls
  • Letter Q, R, S: Ms. Anni
  • Letter U, V, W, X, Z: Ms. Kellner

How to apply for a residence permit

If you would like to apply for a residence permit or settlement permit (or extend your existing one), please use the online application:

Once the application has been checked, the employees will contact you by email and give you an appointment to take fingerprints etc.

Picking up the electronic residence permit

Your electronic residence permit (eAT) is usually ready to pick up four to six weeks after we have ordered it. During this time, you should also receive a PIN letter (see example) for the online ID function by post.

Please contact us to pick up your electronic residence permit when you have either received the PIN letter or the processing time of four to six weeks has been reached. To arrange your pick up-appointment, please contact us by email ( or by phone (07071 204-2550).

Accessibility and appointments

For the following services, an appointment can be booked for the same day at the waiting mark printer in the immigration office:

  • extending a „Aufenthaltsgestattung“
  • extending a „Duldung“
  • applying for or extending a „Fiktionsbescheinigung“
  • submitting applications and documents
  • transfer residence permit to new passport

The number of available appointments is limited. However, new same-day appointments are released every day.

Appointments for the morning can be booked during opening hours between 8.30 am and 12.30 pm. On Tuesdays, the service is also available in the afternoon from 2 to 6 pm and on Thursdays from 2 to 4 pm.

For all other requests or questions, please send us an email to or you can reach us during our telephone hours (Mon to Thu 2 to 4 pm) on 07071 204-2550.

Appointments will be made by our employees after your request has been checked. You will then be informed by email.

Further information (in German) can be found at: